We want to make sure there are no surprises when it comes to paying for your hat. Here’s everything you need to know about how billing works at Krausz Hatters.
How You Can Pay
We accept most major credit cards, so you can use whatever’s most convenient for you. Just make sure your payment information is current and accurate when you check out—it saves everyone a headache later.
What Happens When You Order
Here’s the timeline:
You place your order and we process it right away
Your card gets charged immediately (no surprise charges later)
You’ll get an email confirmation with all your order and billing details
Getting Your Billing Info Right
To make sure everything goes smoothly, we need:
Your full name (as it appears on your card)
Your correct billing address
Accurate payment details
If you realize you made a mistake with any of this info, let us know ASAP at [email protected]. It’s much easier to fix before we start processing your order.
Returns and Refunds
Not happy with your purchase? Check out our Return & Refund Policy for the full scoop on how to send something back and get your money refunded.
Changed Your Mind? Here’s What to Do
If you want to cancel your order, reach out to us as quickly as possible. We’ll do our best to help, but once your hat is already being made or shipped, it might be too late to cancel. The earlier you contact us, the better chance we have of stopping the process.
When Prices Go Wrong
We’re human, and sometimes we make pricing mistakes. If that happens, we’ll let you know and give you two choices:
Go ahead with the corrected price
Cancel your order for a full refund
We’ll never just charge you more without asking first.
Shipping Costs
Your shipping fee depends on:
Where you live
How much your order weighs
Which shipping speed you choose
You’ll see the exact cost during checkout, so there are no surprises. For all the details about delivery times and tracking, check out our Shipping Policy.
Taxes
We’ll add any required taxes based on where you live and local laws. The final total you see at checkout includes everything—no hidden fees or extra charges later.
Product Warranties
If your hat comes with a warranty, it’ll be from the manufacturer or clearly stated in the product description. Have questions about warranty coverage? Just ask us at [email protected] and we’ll help you figure it out.
About Our Product Descriptions
We work hard to describe our hats accurately, but we’re not perfect. If you have any questions about materials, sizing, or anything else before you buy, please ask us first. It’s much better to clarify upfront than be disappointed later.
Need Help?
If anything about billing confuses you, or if you run into any problems, we’re here to help. Drop us a line at [email protected] and we’ll sort things out.
We want your shopping experience to be smooth and straightforward—no billing surprises, no confusing charges, just great hats delivered to your door.