We believe you should know exactly what happens with your personal information when you shop with us. This policy breaks down everything in plain English, no legal jargon, just honest answers about how we handle your data.
What Information We Collect (And When)
We gather information at a few key moments:
When you place an order or create an account
If you sign up for our newsletter
When you participate in surveys or special promotions
Simply by browsing our website
Here’s what we typically collect:
Personal details: Your name, email, shipping address, and phone number
Payment information: Billing details and purchase history (but never your full credit card number, that stays with our secure payment processor)
Website activity: Which products you look at, what you buy, and how you navigate our site
All of this helps us give you a better shopping experience and improve our website.
How We Use Your Information
We use what you share with us to:
Process your orders and get your hats to you
Keep you updated about your purchases and account
Send you our newsletter and special offers (only if you want them)
Make our website work better based on what customers actually do
Understand what styles and products people love most
Who We Share Your Information With
We work with a few trusted partners to keep our business running smoothly:
Payment processors who handle transactions securely
Shipping companies who deliver your orders
Email service providers who help us send newsletters and updates
These companies can only use your information for the specific services they provide us, they can’t use it for their own purposes. We make sure of that with legal agreements.
Legal stuff: If law enforcement or government agencies require it, we may need to share information to comply with legal requests.
How Long We Keep Your Information
We only hold onto your personal information as long as we need it to serve you and meet legal requirements. When we don’t need it anymore, we either delete it completely or remove any identifying details.
Keeping Your Information Safe
We take security seriously and use industry-standard measures to protect your data from hackers, unauthorized access, or misuse. That said, no online system is 100% bulletproof, and we want to be honest about that. We do everything we reasonably can, but we can’t promise perfect security, nobody can.
About Cookies
We use cookies (small data files) to:
Remember your preferences and make your experience more personal
Track how people use our website so we can improve it
You can turn off cookies in your browser if you want, but some parts of our website might not work as well without them.
When This Policy Changes
Sometimes we need to update this policy, maybe we add new features, or laws change. When that happens, we’ll post the updated version on our website. By continuing to use our site after we make changes, you’re agreeing to the new terms.
Questions? We’re Here to Help
If anything in this policy is unclear, or if you have concerns about your privacy, just reach out to us at [email protected]. We’re committed to protecting your privacy and we’ll do our best to help with any questions you have.
Thanks for trusting us with your information, we don’t take that lightly.